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Support

Support

We usually reply within two business days

Write to us

Questions, bug reports and suggestions: [email protected]. Please include your iPhone model and iOS version.

Email support

Is anything in the app real?

No. The $50,000 balance, every listing and every price are virtual. Prices are generated on your device and do not reflect live markets. The desk holds no funds and offers no deposits, withdrawals or advice.

How do I start over?

Open Desk, tap the gear, and choose Start over. Positions, orders, bots and history are cleared and the balance returns to $50,000.

What happens to bots while the app is closed?

Nothing runs in the background. When you reopen the app, each running bot replays the price path since it was last processed and executes the rungs that were crossed, at the rung prices. The result is the same as if the app had stayed open.

Why did my trailing stop not trigger?

A trailing stop follows the best price seen and triggers only when price retraces by the full trail distance. Open orders on Trade show the current stop level next to the trail percentage.

Why did a limit order fill immediately?

A limit placed on the wrong side of the book — a buy above the ask — is marketable and fills at once as a taker. Place buys below the current price and sells above it to rest.

Where is my data?

On your device. Export history from Desk or Settings produces a CSV you can share. See the Privacy policy and Terms of use.